Tuesday, July 08, 2008

Oh Where Oh Where . . .

. . . has my Cingular gone! I'm a very loyal person. Whether you're my friend or a company I do business with, I tend to stick with you. Unless you tick me off that is. I guess it was this past year that Cingular Wireless merged into AT&T Wireless. Now I know that there are people out there who just adore AT&T, but I am NOT one of them. Ever since the merger, I have more problems than I should. Their level of customer service sucks.
I have been on the phone with customer service since 8:00 pm (it is now 8:31 pm) trying to get help understanding my way overpriced bill. The young man who answered my call can't answer my questions, has no knowledge of the English language & grammar & can't understand why I've asked for a supervisor - not 1 time but 6 times. He thought it was enough to issue a credit so my bill wouldn't be sky high. He was a bit concerned that giving me a refund wasn't satisfying me. Do I want a refund? No. I want an explanation because a refund this month means a phone call next month in yet another attempt to understand my bill. Duh!
And now I've been disconnected at 8:36 pm. Here I go again! Let's see what happens next. And now that this is the 2nd time I've had to call, I plan on participating in their "customer service survey." Wanna guess how they rate in my book?
UPDATE!!!!
It is now 9:15 pm, & I have just gotten off of the phone after speaking with a lovely lady. She immediately understood what I was asking. Granted it took a while to figure out what happened on my bill, but it is done. Unfortunately, she did advise me that this will occur on my next bill but that I should call back, pray I get her (her words, not mine) & have the bill fixed one more time.
Am I a satisfied client? No.

6 comments:

Candy said...

Sorry you are having such issues, but I understand where you are coming from. Nothing like being on hold, getting disconnected or speaking with one person who transfers you to another after you just explained everything to them and now you have to start all over again. This drives me CRAZY! I've been there, done that.

Vivian M said...

I would write a letter to their corporate office, addressed to their CEO.
That should get you somewhere. Hopefully.

fricke92 said...

Oh my goodness, how frustrating. Makes you want to go with Verizon, huh? :)

Shari McConahay said...

I'm right there with you Tammie, not with AT&T, Sprint sucks just as much too. What ever happened to customer service in this country?

Super Mommy said...

You call back next month should "pray that you get her" LOL - that is a sad commentary on their confidence in their own company!

Sandra said...

I'm with Gretchen; switch to Verizon ;-)