. . . has my Cingular gone! I'm a very loyal person. Whether you're my friend or a company I do business with, I tend to stick with you. Unless you tick me off that is. I guess it was this past year that Cingular Wireless merged into AT&T Wireless. Now I know that there are people out there who just adore AT&T, but I am NOT one of them. Ever since the merger, I have more problems than I should. Their level of customer service sucks.
I have been on the phone with customer service since 8:00 pm (it is now 8:31 pm) trying to get help understanding my way overpriced bill. The young man who answered my call can't answer my questions, has no knowledge of the English language & grammar & can't understand why I've asked for a supervisor - not 1 time but 6 times. He thought it was enough to issue a credit so my bill wouldn't be sky high. He was a bit concerned that giving me a refund wasn't satisfying me. Do I want a refund? No. I want an explanation because a refund this month means a phone call next month in yet another attempt to understand my bill. Duh!
And now I've been disconnected at 8:36 pm. Here I go again! Let's see what happens next. And now that this is the 2nd time I've had to call, I plan on participating in their "customer service survey." Wanna guess how they rate in my book?
It is now 9:15 pm, & I have just gotten off of the phone after speaking with a lovely lady. She immediately understood what I was asking. Granted it took a while to figure out what happened on my bill, but it is done. Unfortunately, she did advise me that this will occur on my next bill but that I should call back, pray I get her (her words, not mine) & have the bill fixed one more time.
Am I a satisfied client? No.